Frequently Asked Questions

How long will it take before my order ships?

Standard orders usually ship within 2-3 business days. Custom orders currently take 3-4 weeks to complete after the design is finalized and payment is received. Depending on a variety of factors, we might be able to get your order completed even faster.

Can I return my order if I don't like the hat?

If you are unsatisfied with how the hat fits upon receiving your order, unused/unworn items can be returned within 30 days of purchase for a refund of the purchase price. Shipping costs are not eligible for refund, and you must cover the cost of return shipping. Products should be sent back in their original condition in their original packaging to 195 Cottage Dr, Kalispell, MT 59901. Refunds will be processed upon receipt of the items returned. Custom orders cannot be returned.

What should I do if I receive my order and some or all of it is damaged and/or missing?

GBHC is not responsible for damaged or lost items due to shipping. We make each hat ourselves in our shop and inspect every hat before shipping. We also package our hats in plastic wrap and use properly sized boxes to ship the hats because we care that you receive your items in proper condition. If you have any concerns about your items, please contact us at support@glorybehats.com.

How do you attach patches to your hats?

All of our current hats are both glued to the hat and then sewn in place. From years of making hats we believe this is the best and only way to guarantee the patch won't come off under normal use. Adhesive products are always evolving and we pay attention to new products and methods, and as we test things we will adjust our offerings accordingly.

 

Can I wash my hat?

While we are confident machine washing won't cause patches to come off our hats, we don't recommend it as it is more than likely it will alter the color/structure of the hat itself. If you need to wash your hat, we recommend trying to spot clean it with warm water and a little bit of soap. GBHC is not responsible for damage caused to hats while attempting to wash them. If you often get sweat stains on your hats, we recommend using a product called Hat Saver to prevent stains. We have no affiliation with Hat Saver, but personally use their product with satisfaction.